Customer Success
Membership Application Fees Collection Procedure
Purpose
To collect membership fees efficiently and ensure timely access to club resources and activities.
Scope
Applies to all new and renewing members at the Judo Club.
Roles & Responsibilities:
- Applicant/Member: Submits payment for the chosen membership plan by the deadline.
- Membership Coordinator: Receives payments, verifies accuracy, records transactions, and updates membership status.
- Treasurer: Manages and monitors club finances, tracks payment records, and identifies any discrepancies.
Procedure Statement
- Review the fee structure for your chosen membership plan on the club's website or inquire directly.
- Understand the payment deadline: all fees must be received before your next scheduled class attendance.
- Choose the preferred payment method:
- Online: Secure payment portal on the club website accepts credit/debit cards.
- In person: [Cash]cash-handling-policy payments can be made at the club front desk during business hours.
- Bank transfer: Transfer fees to the designated club bank account (details provided upon request).
- Payments cover:
- Annual membership dues
- Insurance fees (if applicable)
- Uniform and equipment costs (if purchased through the club)
- Session/Course fees based on your chosen membership plan
- Ensure your payment includes:
- Full amount of fees for your chosen membership plan
- Reference your name or membership application number for identification
Exceptions
- Members facing financial hardship can contact the Membership Coordinator to discuss alternative payment arrangements.
- Members who haven't paid their fees by the next class attendance will be denied access to training sessions until payment is received.